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NeoSentra Group Privacy Policy

Your privacy is important to us. It is NeoSentra Group’s policy to respect your privacy regarding any information we may collect from you across our website, neosentra.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 7 July 2015.

NeoSentra Group Terms of Service

1. Terms

By accessing the website at neosentra.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on NeoSentra Group’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on NeoSentra Group’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by NeoSentra Group at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on NeoSentra Group’s website are provided on an ‘as is’ basis. NeoSentra Group makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, NeoSentra Group does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall NeoSentra Group or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on NeoSentra Group’s website, even if NeoSentra Group or a NeoSentra Group authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of Materials

The materials appearing on NeoSentra Group’s website could include technical, typographical, or photographic errors. NeoSentra Group does not warrant that any of the materials on its website are accurate, complete or current. NeoSentra Group may make changes to the materials contained on its website at any time without notice. However NeoSentra Group does not make any commitment to update the materials.

6. Links

NeoSentra Group has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NeoSentra Group of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

NeoSentra Group may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Indonesia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

NeoSentra Data Processing Policy

1. What kind of information does NeoSentra collect?

We collect personal and other information from you when you register on our site, setup your account and/or configure your details.When ordering or registering on our website application, you may be asked to enter your: name, e-mail address, business name and/or transaction related information.

2. For what purpose does NeoSentra collect my information?

Any of the information we collect from you may be used in one of the following ways:

To improve customer service: In the context of customer support, your information helps us to be more effectively respond to your customer service requests.

To process transactions: Your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the expressed purpose of delivering the purchased product or service requested.

To send periodic emails: The email address you provide in the application, may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, etc.

To conduct marketing and performance research: Regular surveys assist us in measuring our customer service, benchmarking our performance and to help us improve your experiences and feature offerings. As provided below, you may always to choose not to receive promotional materials or marketing information.

3. Does NeoSentra share my information with third parties?

a. We do not sell, trade, or otherwise transfer to outside parties your personal information. We will share your personal information with third parties only in the ways that are described in this data privacy policy.

b. Service Providers : We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or processing your payment. These companies are authorized to use your personal information only when necessary in order to provide these services to us, for your transaction or activities in this website.

c. Legal Disclaimer : We may also disclose your personal information as required by the laws, such as to comply with a subpoena or similar legal process when we believe in good faith that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If NeoSentra is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

4. How can I exercise my choices about receiving promotions?

a. Opt-out Preferences : When you register for an account, we will use your name and email address to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at relationsgroup@neosentra.com

b. We will also send you service related email announcements on rare occasions only when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

5. What are cookies and how does NeoSentra use cookies on its site?

a. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain relevant information.

b. NeoSentra and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

c. Log files : As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

d. Behavioral Targeting : We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.

e. Analytics: We collect analytics information when you use the Websites to help us improve them. We may also share anonymous data about your actions on our Websites with third-party service providers of analytics services.

6. How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this Policy and NeoSentra’s privacy practices?

a. Upon request, NeoSentra will provide you with information about whether we hold any of your personal information. You may access, change or request deletion of your personal information by logging into your account or by contacting us at relationsgroup@neosentra.com. We will respond to your request within a reasonable timeframe.

b. Data Retention : We will retain your information as needed to provide you services. Even if you close your account in NeoSentra, we will still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as required by the laws. However, we will identify your account in our database as “deleted” or “closed”.

7. How long is personal information retained?

We will keep your personal information only as long as it is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable laws.

8. How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL) and we do not store sensitive credit card data on our systems once the payment transaction has completed. All customer data is stored with the industry standard SHA-256 encryption.

If you have any questions about the security of your personal information, you can contact us at relationsgroup@neosentra.com

9. Mobile privacy

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. NeoSentra and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. NeoSentra will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.

10. Data Protection Officers

If you wish to contact the Data Protection Office at NeoSentra, please email them at relationsgroup@neosentra.com

NeoSentra Physical Product Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at relationsgroup@neosentra.com

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at relationsgroup@neosentra.com and send your item to the appointed address informed in our official email to you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the appointed address informed in our official email to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.